WE OFFER CASH ON DELIVERY + free shipping this Week
WE OFFER CASH ON DELIVERY + free shipping this Week

Refund Policy

Return policy

Our return policy lasts 30 days. If 30 days have gone by since you received the item, we cannot offer you a refund or exchange, unfortunately. For your return to be eligible, your item must be unused and in the same condition that you received it in. It must also be in the original packaging. To complete your return, we also require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

For Order Return inquiries, please send us an email at info@shopinoy.ph

Cancellation Policy

Upon purchase of your order, you will be given up to 24 hours to cancel your order. We will provide you a full refund if you cancel your order within 24 hours. However, if 24 hours has passed since you made the order, you will have to wait for your parcel to arrive before you can return it to us.

COD (Cash On Delivery)

Upon purchase of your order, you will be given up to 12 hours to cancel your (Cash On Delivery) order. Since your order will be processed a day after you place the order. This is to maintain our fast shipping policy.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds policy


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shopinoy.ph


Sale items


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shopinoy.ph


Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 3500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you need more information you can contact us at info@shopinoy.ph